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How long does an insurer have to respond to written correspondence from an insured or claimant?

  1. 5 working days

  2. 10 working days

  3. 15 working days

  4. 30 working days

The correct answer is: 10 working days

The appropriate timeframe for an insurer to respond to written correspondence from an insured or claimant is 10 working days. This requirement is critical as it helps facilitate communication between the insurer and the policyholder or claimant, ensuring that claims can be processed efficiently and that any questions or issues raised are addressed in a timely manner. By establishing a clear timeline, it promotes accountability on the part of the insurer and ensures that claimants are kept informed about the status of their claims or any needed documentation. Adhering to this regulation also helps to maintain consumer trust in the insurance process. This 10-working-day limit balances the need for a prompt response with the understanding that insurers may require some time to gather necessary information and formulate their answers.